Launch of ITIL 4 makes high level service delivery the gold standard


WINDHOEK, MARCH 26 – Headway Consulting announced the launch of ITIL 4 (Information Technology Infrastructure Library 4), by the ITIL Foundation. As the only truly Namibian company certified to deliver trainings to both the public and private sector this new and improved ITIL 4 will raise the level of technology based service delivery to all that embrace it. The timing could not be better as improved service delivery is essential to the ‘Accountability’ that the Honourable President Hage Geingob spoke about recently.

ITIL continues to evolve and the launch of ITIL 4, the next evolution of ITIL by the Foundation occurred in February 2019. As ITIL 4 expands on previous versions and provides a practical and flexible basis to train and support organizations on their journey of digital transformation, with local ICT consultants Headway Consulting delivers the training and support. Getting staff, employees as well as the management of organisations, both public and private acquainted, familiarised and ultimately trained and certified in the different steps of ITIL will lead to better service delivery, right here in Namibia.

ITIL provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. Streamlining processes that were previously not technology driven and delaying service delivery to the stakeholders and prone to errors is what ITIL is all about. It creates a system and benchmark for monitoring and setting standards of service. Investing in ICT-environments is expensive, but worthwhile, with ITIL you can monitor if the technology is being used correctly and making the business more streamlined and efficient. As well as tracking if the staff is using the ICT-equipment and software correctly and to the fullest extent.

Headway Consulting is a 100% Namibian owned and operated consultancy, run by previously disadvantaged staff. As the only truly Namibian company to be certified in the training of ITIL, Headway has already trained and supported Government, Ministries and a myriad of private sector clients in previous version of ITIL. These organisations were all looking to improve their service delivery, implement technology and drive their mission, vision and goals by embracing ITIL. As well as adhere to policies and regulations in both Government and private sector which often demanded ITIL-certification. This lays the foundation for local knowledge and know-how expanding and specifically targeting Namibian solutions to sometimes very Namibian challenges whilst stimulating the Namibian economy at the same time.

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

It is the most widely accepted approach to IT service management in the world. It does require investment and automating processes, standardised systems like ITIL, a detailed set of practices for IT Service Management (ITSM) comes into its own. Focusing on aligning IT Services with the needs of business. Both profit and non-profit organisations as well as Government departments realise the need for these processes to be aligned, and how this can be beneficial for the organisation as well as the employees.

Jan Coetzee, MD of Headway Consulting said; “ITIL 4 delivers a whole new level of training and certification for Namibians and Namibian organisations. Delivering quality service delivery based on tech-driven best processes and best practises from around the world. – NDN Staffer