WINDHOEK, APRIL 3 – FNB Namibia recently won the Service Excellence Award 2019 in the banking sector category. These awards are organised by the Chartered Institute of Customer Management (CICM) in conjunction with various partners, and are there to recognise, promote and reward excellence, professionalism and outstanding achievement in service delivery.
Quinten Potgieter, Customer Strategy Manager at FNB Namibia said the bank was proud to receive the award, which was a culmination of hard work across all spheres of the bank, with special emphasis on customer service.
“FNB Namibia has put in considerable work to promote and grow a culture of customer service excellence. This includes, for example, the overhaul of our contact centre where we assist and guide our customers daily, as well as the choice of innovative products and solutions which enhance our customer’s lives. Our Rewards programme, which encourages customers to use our self-servicing channels while saving and investing is another offering which has been well received by our customers. All of which played a role in elevating customer service at FNB Namibia and putting our customers first in everything we do.”
The Namibia Service Excellence awards are judged by industry experts and professionals and results are based on online surveys, physical questionnaire surveys, mystery shopping data and company submissions. – NDN Staffer