WINDHOEK, Sept. 22 – Telecom Namibia crack down on defaulters of overdue service accounts and effectively suspend them on 27 September 2017 said Oiva Angula, Telecom Namibia’s Communications Manager.
The services to be affected cover mobile phones, landlines and data services, and the grace period for payment starts today until next week Wednesday.
Customers failing to pay the bill by the stipulated date will have their services suspended temporarily, and will only be restored after the bill is fully paid.
Telecom Namibia is owed as much as N$400 million by customers, and the debt has been increasing in the past months since January 2017. The average overdue days are over 100 days which cannot be sustained.
Defaulters include Government Ministries, Hospitals, Institutions of Education, State Owned Enterprises, Embassies, Construction companies, VIP’s, SMEs and Individual Residential users.
“The suspension of services as a result of non-payment remains an agonising decision for Telecom Namibia, however we take solace in the fact that we spared no effort to collect outstanding debts amicably. All efforts and communication has been done in an attempt to manage this process given the country’s macro-economic state,” Angula said.
Telecom Namibia said it constantly advises customers to be punctual with payments before the due date so as to avoid incurring the monthly administrative fees for any late payments and occurrence of reconnection fee when lines are disconnected.
“Finally, we urge all customers to ensure that their overdue bills are fully paid up via cash at Teleshops or Nampost outlets countrywide or make EFT payments. Suspended accounts that have been neglected for a long time will result in Telecom Namibia taking legal action against them,’ Angula said. – Ronald Geingob