WINDHOEK, JULY 30 – Headway Consulting hosted and delivered Information Technology Infrastructure Library (ITIL) Foundation training to candidates from Ministry of Mines and Energy, Letshego Bank Namibia and others last month. The candidates that
successfully completed the certification training all know the importance of IT service management.
ITIL is the most widely accepted approach to IT service management in the world. This does require investment and automating processes, but through standardised systems like ITIL, a detailed set of practices for IT Service Management (ITSM) comes into its own, as it focuses on aligning IT Services with the needs of business. Both profit and non-profit organisations as well as Government departments realise the need for these processes to be aligned, and how this can be beneficial for the organisation as well as the employees.
Getting the training and certification is a great investment that the candidates made and demonstrates real foresight by their respective organisations.
“Seeing the relationship between an organization and the IT Support structure unfold in such a practical way is quite enlightening, it does give one a better sense of understanding of ones role in the grander scheme of
things,” said Hotago //Hoabeb – ICT Technician – Letshego Bank Namibia.
“I found the course to have great insight on how to approach first line support within our working environment,” explained George Negongo – IT Technician: Information Technology -Ministry of Mines and Energy.
In the photo the candidates are proudly showing off their official certificates and lapel pins whilst trainer (Jan Coetzee) is seated in front.
Jan Coetzee, MD of Headway Consulting said: ” It’s fantastic to see these candidates embrace ITIL and get their certification. It fills me with confidence to see Namibian companies and organisations taking service-delivery and business and management improvement seriously. High level and high quality service delivery for stakeholders starts with having the right
processes in place.” – NDN Staffer