National, Technology


Windhoek,Feb. 9 – Adhering to its customer-centric culture, and constant efforts to innovate, and bring about convenience in telecommunications industry, MTC has last week launched
“Customer Care in The Palm of Your Hands Services,” namely WhatsApp for Business, Webchat, and
Facebook Direct Messenger.

In today’s modern world, much of conversations happen through the electronic medium. Whether it is
for marketing purposes or for personal use, utilizing the power of electronic media has proven to work
better and be more efficient than other communication channels for many reasons.
According to Viv Tuneeko, MTC’s Acting General Manager for Sales and Services, the service is first of its
kind in Namibia and will provide customers with instant technical support, customer and sales enquiries
24 hours a day, 7 days a week.

“We are very excited to be one of the very first companies in mobile telecommunications industry to
launch a fully functional WhatsApp for business service in Namibia. MTC strives to provide first class
customer service and support across the country. With this innovative WhatsApp service, our customers
can now communicate, chat and ask any question they have 24 hours a day, 7 days a week by contacting
one of our customer service experts on WhatsApp number +264 811 500 100.”
Shedding light on how it works, Tuneeko said that “for WhatsApp instant services, we advise that
customers save the number +264 811 500 100 as “MTC Care” on their phones, so that they will always
have it with them and enjoy instant response whenever they ask MTC product and services related
queries. This instant response to customer queries is extended on Facebook Direct Messenger; and
Webchat. This is an automatic screen pop-up which allows customers who visit our website to engage
with us instantly.”

Robert Maseka